Grievances, Complaints, Fraud/Abuse

If you have an issue to report to us, any information in the public interest or any subject you wish to report, including discrimination or suspected fraud, waste, or program abuse, review your options for filing complaints.

Equal Opportunity is the Law

CareerSource Citrus Levy Marion provides useful, easy-to-access services which can result in a successful job search or career transition. Assuring equal opportunity in every program, service and benefit is essential to fulfilling our mission.

In accordance with the law, and as a recipient of federal financial assistance, CareerSource Citrus Levy Marion prohibits discrimination against:

  • any individual on the basis of race, color, marital status, religion, sex, national origin, age, disability, veteran status, political affiliation or belief; and
  • any beneficiary of programs funded under Title I of the Workforce Investment Act of 1998 (WIA) on the basis of the beneficiary's citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or his/her participation in any WIA Title I-financially assisted program or activity.

Specifically, CareerSource Citrus Levy Marion prohibits such unlawful discrimination in the following areas:

  • deciding who will be admitted, or have access, to any WIA Title I-funded program or activity;
  • providing opportunities in, or treating any person with regard to, such a program or activity; or
  • making employment decisions in the administration of, or in connection with, such a program or activity

Complaints

If you have a complaint about CareerSource Citrus Levy Marion, including a job you were sent to by CareerSource Citrus Levy Marion, or if you believe you have been wrongfully denied a benefit or service, your first step is to discuss the matter with the Program Manager or with Kathleen Woodring, CareerSource Citrus Levy Marion's chief operating officer, by calling 352-873-7939, ext. 1202 or 800-434-5627, ext. 1202.

You have the right to file a written grievance/complaint with CareerSource Citrus Levy Marion's equal opportunity officer, Grace Bynum. Information on filing a grievance/complaint may be obtained from CareerSource Citrus Levy Marion's Equal Opportunity Officer by calling by 352-873-7939, ext. 1208 or 800-434-5627, ext. 1208.

Send written grievances/complaints to:

CareerSource Citrus Levy Marion
Attention: Grace Bynum, EOO
3003 SW College Road, Suite 205
Ocala, FL 34474

A hearing will be scheduled within 60 days of formal filing. If you are dissatisfied, you may appeal to:

Florida Department of Economic Opportunity
Director, Office of Civil Rights
107 E. Madison St., Caldwell Building, MSC 150
Tallahassee, FL 32399-2250

Discrimination

Anyone subjected to discrimination in the workplace or under a Workforce Connection program or activity may file a complaint within 180 days from the date of the alleged violation with either CareerSource Citrus Levy Marion's Equal Opportunity Officer or with the United States Department of Labor's Civil Rights Center at the following addresses:

CareerSource Citrus Levy Marion
Attn: Grace Bynum, EOO
3003 SW College Road, Suite 205
Ocala, FL 34474

U.S. Department of Labor
Civil Rights Center
200 Constitution Ave. N.W., Room N-4123
Washington, DC 20210

If you have missed the 180-day deadline and believe you have good cause for filing late, you may request an extension from the director of the U.S. DOL's civil rights center. You may also contact your local Equal Opportunity Officer for information about other complaint investigative authorities and their reporting deadlines.

To file a complaint you may use CareerSource Citrus Levy Marion's Complaint Information Form or send the information listed on this form, in writing, either to CareerSource Citrus Levy Marion, the Florida Department of Economic Opportunity, or the US DOL at the above-referenced addresses. You may obtain the Civil Rights Center's complaint form electronically through the US DOL's website.

Fraud/Waste/Abuse

Allegations, suspicions and complaints involving possible fraud, program abuse, criminal misconduct and other illegal or improper activities must be submitted immediately to the Florida Department of Economic Opportunity's Office of the Inspector General. For Incident Report Procedures and Incident Report form visit DEO's Office of the Inspector General.

Allegations judged to be of an emergency nature, and those receiving public exposure, should be reported immediately to the OIG by telephone at 850-245-7135. All telephone reports should be followed by prompt written or electronic notification to the OIG, using the Incident Report form of other suitable means. You may remain anonymous in the reporting.

It is illegal to punish whistleblowers or retaliate against any employee who reports suspected cases of fraud or abuse. No action will be taken against any complainant for disclosing information concerning improper activities or for making a valid complaint to proper authorities.

Complaints/Discrimination

CareerSource Citrus Levy Marion's Complaint Information Form
US DOL Civil Rights Center's Complaint Form

Fraud/Waste/Abuse

FL DEO's Office of the Inspector General